help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

App won’t keep distance recorded

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-23-2019 12:46 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-23-2019 12:46 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

Hi, can anyone help? My app won’t keep the distance I have travelled. I go for regular runs and walks and use my charge 2 HR to keep track of how far I go. When I get back from said runs and walks, the app syncs the activity and I can see the map on the activity section but when I go to see the distance I have travelled for the week/month it doesn’t tally with what I have actually done. When I have physically added my kilometres (using the map section)  it is different to what the distance section says. Some days it is less than the day before. For. Example today it was at 30.0km (which was wrong to start with then I went for a 5km walk and after syncing it showed it was 28.1km for the month. Please help I’m at the end of my tether!

Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-23-2019 18:27

‎02-23-2019 18:27

Hello @E_Al  of I'm understanding you correctly your asking if it is possible to see the total distance ran in a week or month, is this correct?

Currently Fitbit does not give us access to this number.

I'm not sure where your looking at monthly are welcome totals, these are not available in the app, but only the website.like, and would include all Shayne and steps for the month, not just exercise steps.

Best Answer