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Awful customer service

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‎07-27-2020 16:54 - last edited on ‎09-15-2020 13:06 by Fitbit Moderator

‎07-27-2020 16:54 - last edited on ‎09-15-2020 13:06 by Fitbit Moderator

My Fitbit charge 3 is 1 1/2 yrs old and no longer holds a charge. After several very hard to understand conversations due to poor phone quality and hard to understand English I was told it's not covered under warranty.

i paid $130.00 and I'm supposed to be satisfied with that resolution. This is nothing negligent on my part!

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‎07-27-2020 18:16

‎07-27-2020 18:16

Hi @kap4970  warranty information is here - click. Sometimes doing restarts helps. What steps have you taken? 

Stepping in the U.S.A. since September 2013. Android 14

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‎07-31-2020 04:28

In response to Odyssey13

‎07-31-2020 04:28

We did reset. Charged it again and again. Nothing worked including a phone call and email to Fitbit. It's under two years old and out of warranty I was told.

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