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Band broke and I lost my fitbit

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‎05-12-2019 20:20 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

‎05-12-2019 20:20 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

So....I bought the fitbit a year ago and really love it. After a few months though, the band broke while I was at home and I had to get in touch with the company for a replacement. They were very accommodating and sent me a replacement band straight away! Fast forward to 2 days ago, I was out with my friends and the band broke again. However, this time, I had no idea where I lost my fitbit because this happened in a crowded downtown area. Do you know if the company can do anything to help me in this case? 

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‎05-13-2019 14:16 - edited ‎05-13-2019 16:31

In response to SunsetRunner

‎05-13-2019 14:16 - edited ‎05-13-2019 16:31

Update: They told me that the limited warranty for my tracker has already expired so the only thing they could do was giving me a 25% discount on a new fitbit. Alas, it wasn't the "watch" itself that broker per say. It was the replacement band they gave me late last year that broke. *sigh* I don't know if I want to invest in a new fitbit just to have it suddenly break and having to purchase a new one every time. 

 

Thanks Carol for the reply 🙂 I went ahead and contacted support about this. Hopefully they will be able to help me. Hope you have a great day!

 

 

Cheers ❤️

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3 REPLIES 3

‎05-13-2019 06:03

‎05-13-2019 06:03

The best thing to do is contact Support again and let them know what happened. Sorry you have to go thru this. 

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‎05-13-2019 14:16 - edited ‎05-13-2019 16:31

In response to SunsetRunner

‎05-13-2019 14:16 - edited ‎05-13-2019 16:31

Update: They told me that the limited warranty for my tracker has already expired so the only thing they could do was giving me a 25% discount on a new fitbit. Alas, it wasn't the "watch" itself that broker per say. It was the replacement band they gave me late last year that broke. *sigh* I don't know if I want to invest in a new fitbit just to have it suddenly break and having to purchase a new one every time. 

 

Thanks Carol for the reply 🙂 I went ahead and contacted support about this. Hopefully they will be able to help me. Hope you have a great day!

 

 

Cheers ❤️

Best Answer

‎05-14-2019 08:51

In response to lnguyen41

‎05-14-2019 08:51

Great solution. Here, Buy Another one, 25% off 

not buying another, not buying a band. I’ve paid well for their technology maintenance.

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