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Band for my charge 4 broken

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‎01-20-2022 00:43 - last edited on ‎12-14-2022 15:58 by Fitbit Moderator

‎01-20-2022 00:43 - last edited on ‎12-14-2022 15:58 by Fitbit Moderator

I ordered a new band and paid and received same but I had ordered the wrong band so I sent the new one and also the broken old band back to Fitbit Sydney Australia asking for a exchange but I have not heard anything back. I apologise for the inconvenience and hope you can help me

thank you

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3 REPLIES 3

‎01-20-2022 10:03

‎01-20-2022 10:03

Hi @Goldenrock1951 did you get with support before sending the bands back? You'll need the RMA (return merchandise authorization) number on anything sent back. They have a specific procedure to return items.

Stepping in the U.S.A. since September 2013. Android 14

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‎01-20-2022 23:07

In response to Odyssey13

‎01-20-2022 23:07

Unfortunately I did not know the procedure please help me with instructions as to how I get a RMA number as I am not that savvy with computers.
Thank you and keep safe
Goldenrock1951
Jenny

Sent from my iPhone
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‎01-21-2022 07:20

In response to Goldenrock1951

‎01-21-2022 07:20

You'll want to get with customer support by chat or phone is fastest. https://myhelp.fitbit.com/s/support?language=en_US 

Where did you send it? Usually customer support gives you the address and the RMA.

Stepping in the U.S.A. since September 2013. Android 14

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