help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Battery drain

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-13-2019 05:42 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

‎06-13-2019 05:42 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

Hi there, since Monday my Charge 2 has a very short battery life, not even a full day. Using the chronometer during 40min got the batterie from 90 to 10%. I also noticed that sometime, especially on low battery, that there is a sound/buzz coming out of the charge 2 . Any idea?

 

thanks

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
3 REPLIES 3

‎06-14-2019 14:02 - last edited on ‎09-25-2025 08:58 by Fitbit Moderator

‎06-14-2019 14:02 - last edited on ‎09-25-2025 08:58 by Fitbit Moderator

Hello @FrediFredo thanks for bringing this to my attention, I'm happy to give you a hand with your battery concern and a warm welcome to our Community Forums!

Seems odd that the battery of your Charge 2 is depleting so fast, this is certainly not the way we designed it. Also, the buzz that you're hearing on your device is not a common situation. If you haven't already done so, please restart your Fitbit and let me know if you still hear the buzz on the device. Also ,please take in consideration the information from our help article: Can I improve my Fitbit device's battery life?  to prioritize battery life and than let me know how it goes.

I'll be here if you need further assistance, please keep me posted. 

Best Answer
0 Votes

‎06-15-2019 08:49

In response to RicardoFitbit

‎06-15-2019 08:49

Thanks  for helping me out.

i have restarted the device, the problem has not stopped unfortunately. My batterie was functioning perfectly before all that. This happened suddenly!

Best Answer
0 Votes

‎06-18-2019 15:45 - last edited on ‎09-25-2025 08:58 by Fitbit Moderator

In response to FrediFredo

‎06-18-2019 15:45 - last edited on ‎09-25-2025 08:58 by Fitbit Moderator

You're welcome, thanks for your reply and update @FrediFredo. My apologies for the delay in responding.

Thanks for taking the time to troubleshoot your device with me. I'd like to let you know that our Support team was contacted on your behalf to receive further assistance directly with them. That said, keep an eye to your email inbox for their contact, they'll be in touch with you soon.

In the meantime, let me know if you have any additional questions. 

Best Answer
0 Votes