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Battery draining

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‎08-21-2019 10:41 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

‎08-21-2019 10:41 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

Ever since I updated the firmware, the device won't keep a charge. i'll charge it, and five minutes later the charge is gone. I work in tech and I suspect that the battery is healthy and that the device is reading the battery wrong. At any rate, I got the same runaround from tech support - it is out of warranty (less than 2 years old), and you can buy a new one at 25%. The refuse to rollback the firmware.

 

This is a scam. They had to have known the firmware was going to break these devices. If this isn't resolved, I'm never buying a fitbit again.

 

Moderator edit: Subject for clarity 

Moderator edit: Format

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‎08-23-2019 15:11

‎08-23-2019 15:11

Hi @musicalshore sorry for the delay in responding your post, it's nice to see you again participating here in the Community Forums.

 

Thank you for taking the time to share your thoughts and personal experience with your Charge 2 and the battery drain inconvenience, I totally understand how frustrating this matter can be for you. Just as stated in your post, our Customer Support team informed me that they provided you assistance with this situation, therefore, my best advise for you will be to contact them back if you have any additional questions about the outcome of your case.

 

Also, for a better understanding of the information that was provided by our Support team, please refer to our warranty policies here. 

 

See you around.

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