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Steps not recorded by Charge 2

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‎08-21-2019 22:02 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

‎08-21-2019 22:02 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

The past two nights the step counter stops recording my steps

 

 

Moderator edit: updated subject for clarity

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‎08-22-2019 11:19 - last edited on ‎03-13-2025 08:21 by Fitbit Moderator

‎08-22-2019 11:19 - last edited on ‎03-13-2025 08:21 by Fitbit Moderator

@boogiedeb Welcome! It's great to see you around! 

Let me help you with your missing steps. Where are they missing, from the app or the tracker itself? Is your tracker syncing with your account? Try restarting your tracker by following these instructions.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-22-2019 12:01

In response to AlvaroFitbit

‎08-22-2019 12:01

Thank you so much for the restart instructions . Hopefully that works! If not I will contact customer support!


.Debbie Stevens
> Sometimes you will never know the value of a moment until
> it becomes a memory
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