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Battery not charging message on Fitbit charge 4

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‎01-30-2022 13:33 - last edited on ‎12-14-2022 15:46 by Fitbit Moderator

‎01-30-2022 13:33 - last edited on ‎12-14-2022 15:46 by Fitbit Moderator

I see that many users have the same issue getting a message “battery not charging“ when the battery is fully charged. You can’t see any information on your Fitbit until you hook it up to the charger again. It does record, but it’s very frustrating that you can’t view it on your watch. I don’t see that there was ever a solution for this. 

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‎01-31-2022 12:06 - edited ‎01-31-2022 12:14

‎01-31-2022 12:06 - edited ‎01-31-2022 12:14

I have to leave my Charge 4 in my car during the day, and if it's very hot or cold, I see this message. When I put the tracker on, I just hit the button on the side and it works fine, for me. Have you tried pressing the reset button on the side? 

 

Sounds like this may e a known issue, as well. See: https://community.fitbit.com/t5/Charge-4/My-Charge-4-displays-check-charger-battery-not-being-charge...

CharlesKn | Mid-Atlantic, USA
60+, strength and cardio
Charge 5, Android, Windows

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‎02-01-2022 07:18

In response to charleskn

‎02-01-2022 07:18

No, I haven't. I'll try that, I guess, but that's like the old saying, "You're finding a solution without fixing the problem." Thank you for the tip, though.
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‎12-06-2022 02:19

‎12-06-2022 02:19

Why are Fitbit still selling these when there is a known problem?  I purchased mine oct 22 and get through half the day and it stated battery not charging 

 

 

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