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Battery not charging

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‎08-28-2019 16:54 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

‎08-28-2019 16:54 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

My Charge 2 stopped charging properley and instead flashes on and off when I put it on the charger.  Now it doesn't charge so I cant use it.

 

Moderator edit: Subject for clarity 

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‎08-30-2019 13:40

‎08-30-2019 13:40

Hello @George5156, welcome to the Community Forums! It's a pleasure to help you today with this situation.

 

To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if you have any additional questions, I'll be here.

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‎08-30-2019 13:40

‎08-30-2019 13:40

Hello @George5156, welcome to the Community Forums! It's a pleasure to help you today with this situation.

 

To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if you have any additional questions, I'll be here.

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‎08-30-2019 20:56 - edited ‎08-30-2019 20:57

In response to RicardoFitbit

‎08-30-2019 20:56 - edited ‎08-30-2019 20:57

Thank you Ricardo.  It turns out the Pins were dirty and after cleaning them it is charging as normal and back on track.  Used the link you sent and that was the first thing we tried.

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