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Battery

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‎01-30-2019 10:49 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-30-2019 10:49 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

Had my Fitbit charge 2 for 13 months and then earlier this week, the battery drains in 12 hours.  I did online support chat and they told me I would have to buy a new Fitbit - very disappointing response- even with 25% discount.  I’d be happy to pay for a new battery but not a new Fitbit - all suggestions welcome and appreciated 

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‎01-30-2019 13:08

‎01-30-2019 13:08

Welcome to the forums!

 

The batteries are not replaceable Sorry. But try these steps

 

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

 

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

Look around the forums and join in on some of the discussions! Lot's going on!
Hope to see you around!

Community Council Member

Wendy | CA | Moto G6 Android

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