help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Beware of cracked screen on Fit 2

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-17-2019 12:01 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-17-2019 12:01 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

My Fitbit 2 just cracked while it was on my wrist. I had it for just about 9 months. It still charged and worked, so I continued to use. Last week it cracked more and it totally ceased charging. I've been in touch with FITBIT and this is what I was told.

The glass on the Fitbit 2 is not adequate and cracks with heat. In other words, it's a defective product! I could not get a refund and the watch is dead and advised it cannot be fixed.

BEWARE..Fitbit is totally aware of this issue and there are hundreds and hundreds of posts. I will be contacting the BBB of Calif for Fitbit selling a defective device and not offering compensation..other than 25% off a new watch. I had already purchased a Fitbit 3. Very very shoddy operation. You know a product is defective, you admit it is, I cant get it fixed so I basically threw away over $100.00. Shame Shame Shame on Fitbit. 

Best Answer
Labels:
2 REPLIES 2

‎07-17-2019 13:26

‎07-17-2019 13:26

I'm kind of bothered by this situation the more I think about and after reading so many posts about people having similar issues. They could have sent me a message through the app that their product was defective and what to do if mine developed the screen crack.. When mine cracked, it was probably still under warranty, BUT I figured they'd say it was my fault even though I had no memory of doing anything rough to it so I didn't call.  But after seeing it was a defect on here I decided to call and see if they'd give me a pretty good deal or replace it. They offered me 25% off a versa or $40% off an Ionic but I just don't know if I want to spend more money with this company. Other than this situation, I rather like the product. I don't buy things that cost this price and expect them to break so soon. I expect them to last at least a couple years. Maybe that was my mistake. Perhaps it's planned obsolescence. 

Best Answer
0 Votes

‎07-19-2019 08:00

In response to MEW1980

‎07-19-2019 08:00

Knowingly selling a product that is defective is wrong. I bought a charge
3, but am so afraid the same thing is going to happen. If you just Google
fitbit complaints outside BBB, there are hundreds upon hundreds of
complaints. They simply dont care.
They will not fix, replace or offer anything other than a 25% off of a new
watch.
It is a poorly run business that does not care 1 iota about customer
satisfation
Best Answer
0 Votes