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Black line thru clock face

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‎12-17-2019 12:20 - last edited on ‎11-17-2020 10:32 by Fitbit Moderator

‎12-17-2019 12:20 - last edited on ‎11-17-2020 10:32 by Fitbit Moderator

Hello, 

Hoping to get help with this issue. 
My charge 3 has started showing a dark line across the top of the screen. Pixel seems missing. 
I’ve tried changing clock faces, re booted twice, but it persist. 
Any other solutions or suggestions will be appreciated. 
Cheers 

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‎12-17-2019 16:55

‎12-17-2019 16:55

Contact Customer Support.

View best answer in original post

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4 REPLIES 4

‎12-17-2019 16:55

‎12-17-2019 16:55

Contact Customer Support.

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‎12-17-2019 17:04

In response to SunsetRunner

‎12-17-2019 17:04

thanks will do

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‎12-17-2019 17:31

In response to SunsetRunner

‎12-17-2019 17:31

Customer support was very helpful with troubleshooting. 

 

They have sent me a replacement unit as they determined the screen is corrupted.. 

 

Kudos to them!

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‎02-07-2020 23:33

‎02-07-2020 23:33

I have the same problem did the 15 second restart and that didn’t fix the problem, how and have you fixed yours?

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