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Black lines on face

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‎06-16-2020 01:34 - last edited on ‎09-16-2020 10:19 by Fitbit Moderator

‎06-16-2020 01:34 - last edited on ‎09-16-2020 10:19 by Fitbit Moderator

I got my charge 3 for Xmas!
Last month a black line appeared at the top and then last week another has appeared at the bottom! How do I contact customer support as I can’t find an email or contact number anywhere and I don’t want Twitter?This is obviously a massive issue as I’ve seen I’m not the only one and everyone’s has happened around the same time!

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‎06-16-2020 08:23

‎06-16-2020 08:23

@Roxie.P  Hi Roxie, sorry to hear about your issue.  Try using this link to get with options to contact Customer Support.  Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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2 REPLIES 2

‎06-16-2020 08:23

‎06-16-2020 08:23

@Roxie.P  Hi Roxie, sorry to hear about your issue.  Try using this link to get with options to contact Customer Support.  Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
Best Answer

‎06-16-2020 11:41

In response to Heather-S

‎06-16-2020 11:41

Thank you! I managed to speak to someone the morning on live chat who told me they are open 24/7. Just got back from work and they are closed!! 

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