Black screen charge 3

[Wilson816]

I have had my charge 3 a few years and all of a sudden it’s just black screen. It still charges and tracks. I tryed the 15 second hold while charging then taking off putting back on charger. Nothing is working. Help 

[SunsetRunner]

Try a Long Restart:

CHARGE 3 LONG RESTART
Connect the device to the charging cable.
While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration.
The device turns off.
The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
Remove the device from the charging cable. The device shuts down.
Important: Plug the device into the charging cable again.

[Wilson816]

When it’s on the charger and I hold button down it only vibrates twice. After 15 seconds I take it of and put it back on it’s still black

Sent from my iPhone

[AmyS1978]

Mine is doing the same thing

[SunsetRunner]

Wilson, Contact Customer Support.