Black screen despite reboot

[Nbigirl]

Hi. My Fitbit screen is black. I’ve tried some of the work arounds like rebooting while charging and changing the clock face from the app and it still isn’t showing. I can’t get a smiley face. It is still monitoring steps and recording sleep. It still vibrates but nothing shows on the screen. Any other things I can do to get the face back?  Thanks!

[Gr4ndp4]

Hi, @Nbigirl , welcome to the community, you do not mention having successfully set up your charge 4 or synchronising them before your problem occurred, nor what make & model phone you are using. May I draw your attention to some resources that may help you, I apologise if you have seen them before.

 Why can't I set up my Fitbit device? , Why won't my Fitbit device sync? , Which phones and tablets can I use with my Fitbit watch or tracker? provide a lot of information and hopefully a way forward for you. If however, progress escapes you I recommend you talk to "Customer Support" here  (Click the button at the bottom of the page)

Cheers

[Nbigirl]

Hi. Sorry. I set up the watch in December 2019 and it’s been working
perfectly fine until now. The watch is a charge 3.

[Gr4ndp4]

Hi, @Nbigirl, Noted this is in fact a charge 3, I'm going to move this thread to the charge 3 forum where they will be better able to help you (I have no experience of the charge 3)

Cheers