Black screen - no response from Fitbit

[amwalters22]

I initially contacted Fitbit via the forum IN AUGUST! I did all the troubleshooting as suggested, it didn’t work. I then replied to the thread three times to say it still wasn’t working and have never received a reply. This is absolutely unacceptable customer service! What am I supposed to do (besides never buy another Fitbit product and recommend the same of friends and family)??.

[SteveH]

Unfortunately, this is a user forum and customer support do not monitor these pages. As you have had no help here you might want to contact customer support via contact.fitbit.com 

[amwalters22]

I appreciate the response, Steve. At the time, the customer service link sent me directly to the community forum which was monitored by “Fitbit moderators”, one of which I was initially in contact with. I was unaware that that was no longer the case. Thanks again.

[Hbikow]

I am having the same issue with my charge three Fitbit

[SteveH]

There still are moderators and they help out where they can but they are not part of the customer support team.