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Black screen on Charge 2

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‎07-01-2019 15:13 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

‎07-01-2019 15:13 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

My Fitbit charge 2 had a full charge, I put it on and a few hours later noticed the screen was completely black. No lights in the back, nothing. According to my phone app the Fitbit is fully charged, but it won’t do anything. No vibrations, no lights, etc. I’ve tried charging it but still nothing. It’s just dead. 

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‎07-02-2019 09:36 - last edited on ‎03-21-2025 10:07 by Fitbit Moderator

‎07-02-2019 09:36 - last edited on ‎03-21-2025 10:07 by Fitbit Moderator

@Kerifrey Welcome! It's great to see you around! 

Let me help you with your unresponsive Charge 2. Since no lights are showing it could be that the battery drained quickly and it didn't charge. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here. 

Let me know how it goes.

Alvaro | Community Moderator

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‎07-02-2019 19:01

In response to AlvaroFitbit

‎07-02-2019 19:01

I have the same problem. Black screen and no lights on the back. Tried all the trouble shooting tips and still not working.

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