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Black unresponsive screen; no sensors; wont sync.

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‎02-08-2022 12:35 - last edited on ‎12-14-2022 15:43 by Fitbit Moderator

‎02-08-2022 12:35 - last edited on ‎12-14-2022 15:43 by Fitbit Moderator

The screen of my Charge 4 is black and unresponsive. The green sensors underneath aren't present. And the device is not tracking. All of this happened all at once and at random.

 

I tried all the methods I found to get it working. Plugged it and did the restart, did the reset/long reset. Left it on the charger, ect.... it suddenly revived itself eventually. Nothing is working...

 

What to do?

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‎02-08-2022 18:02

‎02-08-2022 18:02

@JussMi , Nice to see you here. Thank you for trying to solve the situation with the Charge 4. 

 

In your case, please give us a call or chat with us. Our team will be more than glad to have a closer look at your case. 

Click here to get connected. 

 

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎02-08-2022 18:02

‎02-08-2022 18:02

@JussMi , Nice to see you here. Thank you for trying to solve the situation with the Charge 4. 

 

In your case, please give us a call or chat with us. Our team will be more than glad to have a closer look at your case. 

Click here to get connected. 

 

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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