Blackout screen

[Pchan2]

After updating fitbit app via play store, my charge 3 started to blackout on screen, tried to restart but not working.

Able to sync n charge batt on mobile app but still unable to start up screen. 

This doesn't seems right, I need assist6can anyone help?

[RicardoFitbit]

Hi @Pchan2, welcome to the Community Forums! Sorry for the delay in responding your post.

Thanks for bringing this to our attention and for the details that were shared in your post. I'd like to share with you that our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[Kellie_H]

My screen is blacked out too. How do I fix it?

[Tam1107]

Spoiler

Same happened to me, your support team on online chat gave me two solutions that I tried already many time - reset and hard reset of device and basically because my device is over 1 year and not on warrenty anymore they said they can't help me. So what do I do now?  I saw lot of same issues reported on this forum with Charge 3

[Pchan2]

Contacted your support team and the only answer they got me was to purchase a new pcs and recommended me charge 4. My fitbit is still in working condition, i can sync and capture all the daily activities data except the screen is blackout. I have friends who wore other model of fitbit which last longer period, that's why i decided to switch from other brands to fitbit. I notice this happens only after i update the fitbit app recently, it was working perfectly fine before that. I'm very disappointed with the product.

[Pchan2]

Contacted your support team and the only answer they got me was to purchase a new pce and recommended me charge 4.

My fitbit is still in working condition, i can sync and capture all the daily activities data except that the screen is blackout. I have friends who wore other model of fitbit which last longer period, that's why i was motivated to try out fitbit.

I notice this happens only after i update the fitbit app recently, it was working perfectly fine before that. I'm very disappointed with the product. Suggest your technical team relook at the app, it could be the bug that cause our charge 3 blackout and please give us a solution and not keep asking us to force restart, change clock faces etc it doesn't work. I've have been doing that everyday since the date i first reach out to your support team. Or get our charge 3 repaired.

[Qra9867]

I've had my charge 3 for about 1 and half years now, and I've never had a problem with it until this month. It is doing the exact same thing. My charge 2 never game me an issue. I chose to upgrade on my own, but i now feel that fitbit is trying to make us buy the charge 4 that just got released this month. I don't think its a coincidence so many of us are having the same issue with no resolution.

[Pchan2]

I agreed with you as well. I suspect it could be the app that causes the blackout cause Charge 4 are also having the same issue. I feels that Fitbit should find a solution to the bug and not asking us to 'upgrade' to charge 4. That's what makes me more angry about their service.