Fitbit bad support experience.

[manka83]

I bought a Charge 3 in mid-January and beginning of the March it started showing damaged pixels from the top of the screen. So I have contacted Fitbit support and they direct me to do some resets which didn't work.

Now the problem is I haven't use the Fitbit for not even 3 months and after they identified it needs to be replaced, they say they cannot replace it because of the country I live in (even I agree to pay the shipping cost).

 They should have mentioned this when buying the device and now it seems I have wasted money for a device that wasn't working properly even 3 months. I am really regretting buying this now.

Is there any way to reach a higher level of support to get even a reasonable solution for this.

[Odyssey13]

Hi @manka83  this is the community forum and you will need to go back to customer support, with your case number, to get additional help. The forums are primarily where people gather to solve minor problems and to share their experiences. 

[manka83]

Hi @Odyssey13 ,

That's what I have tried before posting the issue here. So they didn't resolve the issue and I don't know what to do next.

Going back to support will not resolve the issue since I tried it several times.

[Odyssey13]

Wish there was an easy answer for you, @manka83  I know Fitbit support is the only place to go to get help with this.