Charge 3 blank screen

[LisaNC71]

I have just noticed my screen is blank and unresponsive, Charge still vibrates when button pushed but nothing visible on screen and nothing shows when I swipe.

Have not been near water or anything.

Was fine yesterday and last night

Any thoughts appreciated

Moderator edit: updated subject for clarity

[MarreFitbit]

Hello there @LisaNC71, welcome to the Community Forums. I apologize for the late response, due to recent events affecting our operations, we're taking longer to respond.

I'm sorry to hear that your Charge 3's display has gone blank. I'll be glad to help you to get you back on track. 😉

As my very first recommendation, please restart your Charge 3 by following these steps: How do I restart my Fitbit device?

If the restart doesn't work, please check in your Fitbit app if your Charge 3 is still syncing. If so, change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app. 

Give this a go and let me know how it goes. 

[Jen84e]

I’m having the same issue and I’ve tried all this and I’ve still got a blank screen. 
ive reported this to customer support but they just keep telling me do what I’ve already done to restart it. 
nothing is working I’ve had a blank screen for 2 days now.?

[LisaNC71]

Hi Jen84e
Mine is working now.
I left it on charge for about an hour and then pushed the side button again
for 8 seconds and it worked.
Obviously an issue as it seems a iof people have experienced it.
Lisa

[MarreFitbit]

Hello @Jen84e, thanks for stopping by. I'm sorry to hear that your Charge 3's screen is still blank. I appreciate your time while performing the restarts recommended and your feedback for our Customer Support. 

In order for us to move forward and considering other options for this issue, we need to make sure all troubleshooting steps have been covered, that's a reason why our support advised you to do a restart on your Charge 3 as a first step. However, since it hasn't worked and you've already let them know the outcome over email, they will move forward with the next step. 

Keep in mind that we may need more than 7 business days to respond, due to recent events affecting our operations. Stay tuned of your inbox to the email address associated with this account.

Hey @LisaNC71, thanks for getting back and for the update. I'm glad to hear that you're back on track. 😉 Thanks for sharing the steps that worked for you.

Let me know if you have any questions present.

[Jen84e]

Thanks I might give that a go and try again. 

[Jen84e]

Isn’t there anyway you can advise to?