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Blank Screen on Charge 2

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‎05-21-2019 14:14 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

‎05-21-2019 14:14 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

Blank Screen where my Charge 2 is still syncing/working. Screen is dead.

 

I can confirm, I have tried a soft reset (a restart). I cannot do a full reset as I cannot see the screen.

 

I'm hoping you can help me - keen to get my Fitbit back working 😞

 

Laine

 

 

Moderator edit: updated subject for clarity

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‎05-22-2019 06:34

‎05-22-2019 06:34

@LaineFM Welcome to the Fitbit Community! I hope you're doing well!

 

Let me help you with your Charge 2 screen and thank you for restarting it. Since the issue persist please let our Support team know so they can further assist you. I noticed that you already have a ticket with them so please keep working with the team to find a solution.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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