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Blank display - will not charge

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‎03-18-2020 03:00 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

‎03-18-2020 03:00 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

My wife and I have Charge 2 devices but both have been giving problems in recent weeks. As a back up I had bought a 3rd device which has been completely unused since November 2017. When my Wife unwrapped the new unit it showed the Fitbit display so she tried to charge/synchronise it. The screen went blank and despite many attempts to charge it stays blank. Maybe we were crazy to leave a new watch so long unused but we really didn’t expect it to be a problem- any ideas?

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‎03-19-2020 01:48

‎03-19-2020 01:48

Fitbit has recently posted advice for this problem in the following thread:

 

Is your device's screen damaged or unable to turn ... - Fitbit Community

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‎03-19-2020 02:49

In response to SteveH

‎03-19-2020 02:49

No damage to screen or any part of unit, it is absolutely pristine just taken out of the box and try to charge for very first time......then blank screen!

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