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Blank screen on Charge 3

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‎05-03-2021 19:28

‎05-03-2021 19:28

Have a blank screen on my Charge 3. Has not been used for a long time. Device charges. Cannot synchronise with the app since I cannot see the pin number on the Charge 3. Have tried the reset to no avail.

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‎05-04-2021 04:16

‎05-04-2021 04:16

@Arvraj Welcome to our Fitbit Community. Regarding the screen issue that your Charge 3 has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

 

Since you mentioned that your Charge 3 charges and the screen remains blank, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

 

See you around.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎05-04-2021 04:29

In response to JuanJoFitbit

‎05-04-2021 04:29

Please send me a link where I can access the support.
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‎05-05-2021 04:07

In response to Arvraj

‎05-05-2021 04:07

@Arvraj Thank you for getting back. Please visit this page so you can access to the different point of contacts with our Support team.

 

See you later.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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