Feedback about the Charge 3

[Neesh41]

I purchased my device  in late 2019 from the UK, it lasted  2 months, from 1st use, before the screen stopped working, because I don’t live in the UK I couldn’t return it directly to the seller, and South Africa at the time did not have any local support, eventually after the lockdown in 2020 I managed to get it replaced just before the 1 yr warranty. The replacement lasted less than 5 months before the screen started to separate from the base. And there are no options for repair in South Africa and Fitbit won’t replace the device. What is the point of paying so much for a device that doesn’t even give you a years worth of use?

Moderator Edit: Clarified subject

[WilsonFitbit]

Hello @Neesh41. Welcome to the community forums. 

I'm very sorry for this experience and thank you very much for taking the time to provide your feedback. I'd like to let you know that our team is always working to enhance your experience and your feedback is a big part of that process. 

On a side note, please note that if your original Charge 3 is no longer under warranty a discount could be an available option but some conditions and requirements should be met. For more information, I recommend visiting our warranty policy here. 

See you around.