Blank screen on Fitbit Charge 2

[LindaZilpha]

My screen suddenly went blank on my Fitbit charge 2 Everything else on it works. I tried all the suggested fixes. I spoke to support this morning  they do not fix them there is no where to send them to fix. The only offer they could suggest was 25% off me buying a new one and I pay the tax and shipping. I have noticed this has happened to lots of people at about the same time. I think Fitbit sent an update or spike which has caused this problem. They now need to send another that fixes it. Or do the only last one to two years?  Any helpful suggestions please

[kiiimmiiieee]

Mine is only a year old and it died last week. I did notice that it was around the time it updated but wasnt sure if anyone else experienced this.

[LindaZilpha]

I am still hopeful Fitbit will recognize they have caused this problem. But I am feeling more doubtful with each day. I am still wearing my blank watch in case they send a repair update

[ElizinMD]

Mine had that happen yesterday. I charged it this morning and it’s back although the time is 22 hours off and needs to be charged again tonight.

[LindaZilpha]

Glad u got yours back. My screen is still blank. Everything else works  just need the screen to start working again

[John42]

My wife's charge 2 froze its screen today at 4:30. I tried reset. And it was still frozen. Having read this thread, I called customer service. She walked me through several resets.  Apparently it takes about 8 seconds to reset.  At that point the screen went black.  

Result of help from Fitbit. Blank screen.

And a coupon for 25% off on a new Fitbit ordered from  Fitbit.

[raosuraj]

This happened to me too. My Fitbit Charge 2 display has turned off but the sync still works.

Is it a problem with the upgrade that might have happened recently or that the product is dead. I have tried the various options given in the forums and other sites but the issue still remains.

[John42]

She ordered a new charge 3. That should solve it.


Sent from Xfinity Connect Application

[Binford]

Mine did the same thing.... I too walked through the trouble shooting steps and screen is still blank/black.  

It still vibrates, also green lights on back are on.

Please open a support ticket since I can not find the link to do it myself.

Thank you,

David Binford

[Binford]

Sounds like Fitbit is wanting to sell new units, an update recently took place and mine started having issues.

No known fix and only an offer of 25% off..... Bogus!  Stand behind your product especially with consumers that follow the usage instructions.  The only moisture mine sees is from sweat and if it can't hold up to that it's of zero use as a fitness aid.

[LindaZilpha]

I agree Fitbit wants to sell more units  So we have been switched off  They are not even considering sending a fix.  I am disgusted and will look for a different supplier 

[LindaZilpha]

Why would you buy another from a company who can switch you off and will not even look at a fix to switch the clock faces back on??  

[Binford]

I won't, there is no need for me to spend my hard earned $$$$ with a company that won't stand behind their product.  I mean I get it, if I were abusing it, but I haven't and it doesn't seem like anyone else here has either 

[ClaireP87]

Exactly the same thing happened to mine 3 weeks ago. Unfortunately over 2 years old so outside of warranty for mine

[Binford]

Mine was a gift from my daughter, Christmas 2017... Lasted 1.5 years till this issue.

[LindaZilpha]

Fitbit is like shooting themselves in the foot. It has happened to sooooo many people. And no one wants to buy from them again  as customer service will not consider a fix. 

[raosuraj]

I totally agree the way they manage & deal with their products is DISGUSTING.

I too got their standard reply after a series of back & forth emails that the product is out of warranty and nothing can be done. The last email clearly indicates that FITBIT MANAGEMENT DOESN'T CARE FOR ITS CUSTOMERS...

[Judith1426]

Mines did the same thing over the weekend. It’s not a year yet. The most annoying thing is these flipping bands . Just change it a month ago now I need a new one .

[taposh]

I am frustrated with Fitbit as well.  2nd fibit in 2.5 years gone now.  Apart from everyday wear gets used in 3-4 Circuit/HIIT sessions a week.  This time has moisture behind screen so I assume water getting in somehow.  But I'm careful about not knocking it unnecessarily or getting it wet.  I find it odd now that a fitness tracker can't handle that amount of abuse.  

Had the standard offer of 25% off.  Think I'll use it on the Charge 3.  Loathe to splurge on Versa if its not going to last.  But likely this is my last fitbit.  Reading round forums some people look at the trackers as temp purchases knowing they will only last couple of years !

[raosuraj]

No one should ever BUY such products if it doesn't have a good product life. The company also clearly doesn't state that the product will die in 2 years either through wear & tear or FIRMWARE updates.

There should be a complete BOYCOTT for these products.