Blank screen

[SunsetRunner]

Fully charged Charge 2; blank screen after 5 inutes. I recharged to no avail. I have cleaned out the back as I have seen suggested. Are there any more tips to reset it or something please? I thought I had seen something on here but cannot find it. Please help. Thanks.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @SunsetRunner, it's nice to see you again participating here in the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[SunsetRunner]

Thank you for your reply. They did but contact me. I contacted them. They were no hello actually. The man said he did not know of this problem, even when I said that a few people had a similar issue on The community.
All he did was offer me a 25% discount on a new oneWhich at the price that came up on their promo was £6 less than all the major stores. I was a little disappointed as I had to buy another. They don’t sell Charge 2 now and Charge 4 was excluded from the ‘offer’.

Sent from my iPhone

[RicardoFitbit]

 Your update is appreciated @SunsetRunner.

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated.

For a better understanding of the information that our Customer Support team provided to you, please check our warranty policies here and contact them back directly if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[SunsetRunner]

Hi Ricardo,

apologies for the predictive spelling errors in my last post - done on the phone which is small!

My watch was out of warranty. The new one looks ok; it arrived today so I shall see what it is like. It is a shame that the charger fitting is different as it would have been useful to have had one upstairs and one downstairs, but that is modern technology and business for you.  Thanks for your interest.