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Bluetooth connection issue

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‎02-22-2020 09:45 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

‎02-22-2020 09:45 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

why won't my fitbit connect to bluetooth

 

Moderator edit: Subject for clarity 

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4 REPLIES 4

‎02-23-2020 13:14

‎02-23-2020 13:14

Hi @shimmy5, welcome to the Community Forums! 

 

Thanks for bringing this to my attention. To better assist you with this, can you please let me know which mobile device are you using with your Charge 2? Are you experiencing difficulties syncing your device or with an specific feature? More information will be appreciated.

 

Looking forward to your reply. 

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‎02-24-2020 07:55

In response to RicardoFitbit

‎02-24-2020 07:55

Hi

I’m trying to sync on a Mac I’ve loaded it all but it won’t find the Bluetooth connection. I’ve checked my macs Bluetooth and that’s working with other devices

Sent from my iPhone
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‎02-24-2020 09:05

In response to shimmy5

‎02-24-2020 09:05

Same here. Been disconnected from my iPhone since Christmas, but is now fully charged and won’t connect

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‎02-25-2020 01:32

‎02-25-2020 01:32

since the update on the app my charge 2 unable to connect to Bluetooth.I am using Samsung S10plus

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