Unable to sync device

[Pmactoo]

My charge 2 stopped syncing about a week ago. The application and tracker are not communicating at all. When I try to sync, I get the "device not found" message. If I delete the profile and input a "new" device, the application finds my tracker and pairs with it without trouble, but then goes back to not finding my device. What do I do? Please help and thank you.

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Pmactoo, welcome to the Community Forums! Thanks for your post.

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

[Chels28]

I've tried all the suggested steps and nothing works. I uninstall the app and unpair the charge 2, and when I install it again it connects once, syncs and then wont find the device meaning I'm not getting my reminders or notifications. Really frustrating! 

[Claret76]

I've been having the same issues for months. It syncs for 2-3 weeks. Then doesn't for a week.. Then comes back again. I've followed all steps. Done the updates on app etc.. No hassle with WiFi or anything external. So annoying. Fitbit watch is OK. Just the app on android phone it doesn't regularly sync to. 

[Cornk]

I am also having the same issue. I have removed my tracker and readded and it synced. Then when I try and set up my alarms again it now won't sync and saying 'no device found'. I've now had to resort to using my phone alarm again. I've had my tracker for 2 years and never had an issue before. Please can you advise?

[MC_hammered]

Hi there, this problem is affecting me too (device: Charge 2).

I have tried all of the advice given in this response, including checking the syncing procedure and using all of the troubleshooting steps. None of this has worked for me. 

I have been experiencing the problem for a few weeks now. In those few weeks, I had to unpair the device from my phone's Bluetooth and pair it again repeatedly to make it sync. But for the past 3 days or so, this has not worked.

I bought my device in March 2018 & I have taken very good care of it & been very gentle with it. Is it possible that these devices only have a lifespan of 2 years? I considered upgrading to a Versa 2 but I can't justify that purchase if Fitbits only work for less than 2 years. 

[WSUCoug]

• My Fitbit is syncing but continues to show a time that is not PST. Even though my iPhone and Fitbit app shows PST. All my previous exercise records show wrong time and message “Not Enough Data Available”.  This has to be a software issue. It will sync with correct PST time for a “blink of an eye” but then revert to another time. It is showing synced at 2:00pm but actual time is PST 10:00 and again both app and phone are showing time zone Los Angeles. 

[bachness]

I have the same issue - the app and the device don't connect.
I have two trackers, both Charge 2, which means I have to remove one Charge 2 device before I can set up the other Charge 2. (Because there is this silly thing of not being able to have two same type devices to an account.)

Anyways, a couple of weeks ago all communication between the devices and my phone app just stopped. When I try to connect the device, the app is searching but it fails to "see" the device.

So now, in this digital age, I have to write down my data and start manually logging it...