Bluetooth issue - Fitbit Community

Bluetooth issue

Replies are disabled for this topic. Start a new one or visit our Help Center.

Poppygirl

1 0 0

I was unable to sync my Charge 2 to my iPhone 6 so I removed it from my Bluetooth menu. How do I restore it to Bluetooth and sync my Fitbit?

Best Answer

1 REPLY 1

SteveH

Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more

29089 5018 17590

The usual things to try when you get syncing or connection issues are:

restart phone
restart fitbit using this procedure: Help article: How do I restart my tracker?
restart fitbit a few more times (it doesn't always work)
"forget" the fitbit in the phone's bluetooth settings
go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

These have always worked for me when I’ve had problems but others have found other steps that worked for them. For example:

let the battery completely drain and then recharge

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

Best Answer