Bluetooth issue - Fitbit Community

Bluetooth issue

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Poppygirl

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I was unable to sync my Charge 2 to my iPhone 6 so I removed it from my Bluetooth menu. How do I restore it to Bluetooth and sync my Fitbit?

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SteveH

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The usual things to try when you get syncing or connection issues are:

restart phone
restart fitbit using this procedure: Help article: How do I restart my tracker?
restart fitbit a few more times (it doesn't always work)
"forget" the fitbit in the phone's bluetooth settings
go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

These have always worked for me when I’ve had problems but others have found other steps that worked for them. For example:

let the battery completely drain and then recharge

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

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