Bluetooth not working in fitbit HR - Fitbit Community

Bluetooth not working in fitbit HR

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Ravnkilt

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All of a sudden, both my computer and smartphone don't "see" my fitbit HR. Anybody have any experience with this? Can the bluetooth fail in the HR?

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SteveH

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You can sometimes get bluetooth connection problems, often for no apparent reason. The usual things to try are:

restart phone
restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
restart fitbit a few more times (it doesn't always work)
"forget" the fitbit in the phone's bluetooth settings
go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
if none of that works then contact customer support: contact.fitbit.com

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