help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Brand new Charge 2 impossible to update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-28-2023 09:32

‎08-28-2023 09:32

Hi all,

 

I have this Charge 2 that's been sleeping in my stuff for six years, today I tried it and I am able to go through every step, except when the device is saved in the FitBit app it offers me to update the tracker, but that fails. I've tried everything, but the device can't be turned on.

 

Any ideas ?

 

Thanks in advance

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-05-2023 15:44

‎09-05-2023 15:44

I can get a bit further with mine through the menu; there are conditions to accept and then the app tries to update the watch. Then a notification confirms on the phone that the update is successful, just before the app says it wasn't (it offers to try again). Trying again yields the same result (success notification and failure message in the app), and the update notice remains visible in the app.

The watch (charger 2) syncs fine otherwise, I just can't seem to update it.

Best Answer
0 Votes