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Bug Report Sleep score

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‎10-03-2019 16:33 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

‎10-03-2019 16:33 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

I use and Charge 2 and an android phone.

 

I woke up in the middle of the night after 3 hours sleep and went to the bathroom. While up my phone calculated a sleep score of 38 . I returned to bed and slept another four hours. While all this sleep was recorded and categorized - the app did not revise my sleep score. I note it's done this a few times.

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‎10-04-2019 14:55

‎10-04-2019 14:55

Hello @retrogrouch, it's nice to see you again participating here in the Community Forums, welcome back!

 

Thanks for bringing this to my attention. To better assist you with this, can you please let me know which mobile device are you using with your Fitbit? Also, when was the first time you experienced this inconvenience and how many times since then? Please make sure that the Android version of your mobile device and the Fitbit app are up to date. 

 

Keep me posted and let me know if you have any additional questions. 

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‎05-25-2021 07:06

In response to RicardoFitbit

‎05-25-2021 07:06

The same thing happens to me as well. This happens consistently. I have an Inspire 2 and a Google Pixel 2 XL running the latest Android.

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