Call Notification give the wrong name

[Bayah]

Hi, since the firmware update, my call notifications always give the same name, no matter who is calling!!

anyone else have this issue? Any solutions?

[Memmig]

Yes. I am having the problem. 

[Bayah]

I have been in touch with Fitbit Customer Support but they have not been able to fix it. They ask me to try a number of things but still no go. I have a Samsun Galaxy S6 edge, what is your phone.

Sent from my iPad

[Bayah]

Fitbit customer support suggests a few things but it doesn’t work..What phone do you have? Mine is Samsung Galaxy S6  edge.

[FredNeitzel]

I am having the same problem.

[GinaMH]

I have the same problem. Any ideas of how to fix it? 

[Memmig]

Samsung Galaxy 2. This is a recent issue. Always worked in the past fine.

[Memmig]

Oops! Samsung Galaxy S7

[Bayah]

Fitbit Support ask me to unpair then pair, reset tracker, but doesn’t work. Still having this problem.

[MBRUMM]

I believe I finally fixed it. I went into app and turned off the phone and text options and then turned them back on. Had my daughter call me, and it was correct. I'm hoping it lasts. 

[AlaErin]

We're having the same problem with calls. Tried rebooting the Fitbit, tried other things suggested here, nothing works. Samsung Galaxy S7.

[Exqsez98]

I have a Google pixel phone and I have the same problem... Tried many things that have been suggested but still no luck

[Bigben099]

Any fixes found yet? I have an Galaxy S8 and have the same problem. I have reset my charge 2, reset permissions, uninstalled and reinstalled after unpairing and repairing the device from my account and phone. After a hard reset it recognizes the first caller and only uses them from there on out. I also don't get any text notifications.