help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Call Notification give the wrong name

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-31-2019 02:52 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

‎08-31-2019 02:52 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

Hi, since the firmware update, my call notifications always give the same name, no matter who is calling!!

anyone else have this issue? Any solutions?

Best Answer
Labels:
12 REPLIES 12

‎08-31-2019 15:59

‎08-31-2019 15:59

Yes. I am having the problem. 

Best Answer
0 Votes

‎08-31-2019 16:07

In response to Memmig

‎08-31-2019 16:07

I have been in touch with Fitbit Customer Support but they have not been able to fix it. They ask me to try a number of things but still no go. I have a Samsun Galaxy S6 edge, what is your phone.

Sent from my iPad
Best Answer
0 Votes

‎08-31-2019 16:10

In response to Memmig

‎08-31-2019 16:10

Fitbit customer support suggests a few things but it doesn’t work..What phone do you have? Mine is Samsung Galaxy S6  edge.

Best Answer
0 Votes

‎08-31-2019 16:57

‎08-31-2019 16:57

I am having the same problem.

Best Answer
0 Votes

‎08-31-2019 19:58

‎08-31-2019 19:58

I have the same problem. Any ideas of how to fix it? 

Best Answer
0 Votes

‎08-31-2019 23:27

In response to Bayah

‎08-31-2019 23:27

Samsung Galaxy 2. This is a recent issue. Always worked in the past fine.

Best Answer
0 Votes

‎08-31-2019 23:28

In response to Memmig

‎08-31-2019 23:28

Oops! Samsung Galaxy S7

Best Answer
0 Votes

‎09-01-2019 00:06

In response to GinaMH

‎09-01-2019 00:06

Fitbit Support ask me to unpair then pair, reset tracker, but doesn’t work. Still having this problem.

Best Answer

‎09-19-2019 12:24

‎09-19-2019 12:24

I believe I finally fixed it. I went into app and turned off the phone and text options and then turned them back on. Had my daughter call me, and it was correct. I'm hoping it lasts. 

Best Answer
0 Votes

‎09-23-2019 19:27

‎09-23-2019 19:27

We're having the same problem with calls. Tried rebooting the Fitbit, tried other things suggested here, nothing works. Samsung Galaxy S7.

Best Answer
0 Votes

‎09-25-2019 17:28

In response to AlaErin

‎09-25-2019 17:28

I have a Google pixel phone and I have the same problem... Tried many things that have been suggested but still no luck

Best Answer
0 Votes

‎09-25-2019 21:17 - edited ‎09-25-2019 21:19

‎09-25-2019 21:17 - edited ‎09-25-2019 21:19

Any fixes found yet? I have an Galaxy S8 and have the same problem. I have reset my charge 2, reset permissions, uninstalled and reinstalled after unpairing and repairing the device from my account and phone. After a hard reset it recognizes the first caller and only uses them from there on out. I also don't get any text notifications.

Best Answer
0 Votes