Call notification doesn't display correct caller

[Ninangku]

After update, calls on tracker displays wrong caller. It displays last answered caller. I've reset the tracker, uninstall/reinstall app.

[RicardoFitbit]

Hello @Ninangku thanks for your post, welcome to the Community Forums!

I appreciate the details that were shared in your post. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Charge 2 are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes. I'm aware that you're receiving notifications, however, the troubleshooting steps that are specified in such help article can be really helpful for this caller ID situation.

Keep me posted.

[Ninangku]

Thanks for the reply. I'm using Samsung J7 Star and noticed the issue on Aug. 1.

[JBit56]

I am also having this same problem. It has caused me to miss some important calls before I realized what was going on. I have a Samsung s9 plus. I have tried all the troubleshooting tips to no avail. I also have the issue with text messages only displaying the senders name and not the message. Please help!

[LBCFit]

I'm having the exact same problem. Text message only showing sender and calls showing the id is someone else.

The text issue started first and I have tried all the trouble shooting steps for activating notifications. The caller ID issue started today. I have a pixel3.

[Kells83]

Me to and I have a Moto g5

[lehg]

I also have the same problem after the fitbit app got updated.  Fitbit notification was working perfectly before the app update. I'm using Samsung S8.  I also have the issue with text messages only displaying the senders name and not the message where it used to before the update.

[Dawn1371]

Ditti. Very frustrating.  S10. Since firmware update

[Dawnndamo]

Ditto. I am having the same problem. Using Samsung s9.

[AMY225]

Same thing happening to me. Samsung Galaxy S9 Edge 

Moderator edit: Format 

[Cmiszczuk]

Same here..would appreciate some update.

Galaxy S10+

[TheWooks]

I have the same with Samsung A3 2017 and Alta. Really annoying and cant find any solution, have to turn notifications off! Use for business so a real nuisance.

[Floss2177]

I'm also having the same problem with my Samsung S7 and Alta. It's very frustrating!

[Theimperialone]

Same on a pixel 3. Wife has same set up and it's the same there. 

[lehg]

I emailed FITBIT techsupport and they advised that they are currently working on fixing the problem but don't have an ETA.

[Carch]

I have Galaxy s8 same problem. I get previous call information.

[stephanieharvil]

same here (after update) Samsung Galaxy Note 8

[dkt26]

Same, Galaxy 7.  Wrong id or number for calls.  Estimated fix timelines?  Looks like it's been going on for awhile.  

[dkt26]

Same here.  Galaxy 7.  Tried reset and turning Bluetooth off and on.

[mtrasmus]

Same here i get a phone call and the wrong caller appears on mine.