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Calories burned stopped tracking

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‎02-13-2019 06:01 - last edited on ‎11-17-2020 11:25 by Fitbit Moderator

‎02-13-2019 06:01 - last edited on ‎11-17-2020 11:25 by Fitbit Moderator

Hello all,

I got my Charge 3 over the new year's, and I love my fitbit charge 3, but after a sync error yesterday, the calories burned seem to stop calculating altogether.

Screenshots of error here.

My workouts are logging, and my heart rate is logging too, but for some reason, the calories burned stopped tracking sometime last evening and the app is giving me a constant and low burn rate.

 

I have tried restarting the app, restarting the phone, unpairing and re-pairing the Charge 3 etc. Anything that will help me will be great. It'll be a sad day if I decide to take off my fitbit... 

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3 REPLIES 3

‎02-13-2019 06:20

‎02-13-2019 06:20

I want to add that the activity hours tracker stopped too.

 

Screenshot of dashboard here.

 

As we can see, my steps are tracked correctly ( over 13k steps today ) but it says that I have 0 hours today whereby I had more than 250 steps, which does not add up.

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‎05-11-2020 20:48

In response to wyngit

‎05-11-2020 20:48

had this problem today! Any answer???

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‎05-11-2020 21:42

‎05-11-2020 21:42

My calorie burn is 500 lower then it has been on comparable days.  Right now it’s 400 less then yesterday when I had 1/2 the steps, didn’t work out and basically laid on my **ahem** all day.  Is it the new update that is doing it?

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