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Calories reset Randomly between 4 and 7 pm

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‎03-18-2019 17:47 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎03-18-2019 17:47 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

My Charge 3 start resetting calories randomly arou d 4-7 pm. I go to Gym at 5 and I am at 3000 calories burned. After 1 hr workout and another 700 burnt my charge showing 1700 calories total.

Anyone having the same issue?

 

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‎03-21-2019 09:50

‎03-21-2019 09:50

@VladIvano Welcome! Thanks for being part of our Community! Sorry to hear that your calories are being reset. This is  odd. Do you have any third party app linked to your account? Do you log any activities on your account? Could you share a screenshot of your activities area? How often do you sync your tracker?

 

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-21-2019 10:02

In response to AlvaroFitbit

‎03-21-2019 10:02

I believe I figured it out. Its either one or the other:

 

1. I exercise 2 times a day and usually mu second workout is between 4-7 pm. Not sure if fitbit is confused since I am turning the tracker on WEIGHT workout both times.

2. yes I am using 24go APP on 24 hours fitness. On their App I can log in specific workout type as well as time. I believe once I enter that 24go APP reports back to FITBIT and is resetting the INTRADAY calories.

 

I havent observe what is happening if I go back on prior day and enter my Activity on 24go APP - wondering if still adjusting my calories burned.

 

 

 

 

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