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Can't delete a message on Charge 3

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‎01-05-2020 07:42 - last edited on ‎09-27-2020 19:52 by Fitbit Moderator

‎01-05-2020 07:42 - last edited on ‎09-27-2020 19:52 by Fitbit Moderator

I got a text message and I marked it as read and it won't remove from my screen. I've tried clearing, mark as read, everything and the screen won't clear back to my clock. I can't see anything on the face except this message. HELP!

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎01-06-2020 06:33

‎01-06-2020 06:33

Welcome to the Forums, @kaydex.

 

Thanks for troubleshooting this message issue. Have you tried to restart your tracker? If you haven't, I recommend restarting it by following the steps in the article: How do I restart my Fitbit device?.

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-06-2020 09:00

In response to AlejandraFitbit

‎01-06-2020 09:00

It finally deleted and I'm back to normal. Thanks


Sent from Outlook
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‎01-09-2020 10:36

In response to kaydex

‎01-09-2020 10:36

Thanks for the information, @kaydex. I am glad to hear that your tracker is now working properly. If there is anything else we can help you with, do not hesitate to post it.

 

Happy stepping! 😊

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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