Charge 3 won't charge

[Mystle]

I got a Charge 3 for my boyfriend for Christmas. He charged it up on Christmas day, but now it won't charge. I think the cable might be faulty? We've plugged it into multiple power sources that we know work, cleaned pins and connectors on the Charge 3, and made sure the pins align, but nothing is working. 

Is it possible to get a new charging cable?

Many thanks!

Moderator edit: subject for clarity

[NellyG]

Hi @Mystle You will need to contact Support or return it to the store you bought it from.

Fitbit Support  

[AlejandraFitbit]

Welcome to the Community, @Mystle and @NellyG, thanks for the input.

I appreciate all the efforts in trying to fix this battery issue. If your tracker isn't charging, I recommend taking a look at the help article: Why isn't my Fitbit device's battery charging? and make sure you followed the tips provided there.

Let me know the outcome. 🙂

[Mystle]

Thank you, @AlejandraFitbit. Yes, we had already done everything mentioned in this article, and the Charge 3 is still not charging--blank screen. When I initially clicked on Support it brought me to this forum, but @NellyG provided the link to support. Should contact support, or is this something you can help me with? 

Many thanks!

[AlejandraFitbit]

Thanks for getting back, @Mystle.

Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 😊