help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't get started

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-27-2020 04:13 - last edited on ‎09-27-2020 14:47 by Fitbit Moderator

‎09-27-2020 04:13 - last edited on ‎09-27-2020 14:47 by Fitbit Moderator

I have received a new charge 3 but cannot get it to connect to my account the only thing on the screen is the fitbit symbol I have restarted phone and watch the furthest I have got is it updated to 38% then stopped so restarted again and the 2 devices find each other I put in code then they don't connect any ideas 🤔 please 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎09-27-2020 06:26

‎09-27-2020 06:26

Which phone do you have, @Jayneh60 ? Sometimes in a case like yours, it’s helped to move to a room that has no other Bluetooth devices (other than your phone and Fitbit device, of course).  Please try this:

  • Delete the Fitbit app ... verify your phone’s OS is at the latest release ... remove the Fitbit from your Bluetooth settings if it is there ... then power your phone off completely.
  • Charge your Charge 3 completely.
  • Move into a room with no other Bluetooth devices in it.
  • Power your phone back up ... reinstall the Fitbit app ... then try again to set up the new device.

Please let us know if this works.

Best Answer
0 Votes

‎09-27-2020 08:59

In response to SunsetRunner

‎09-27-2020 08:59

Hi I have a Samsung a41 I have done all that you advised and it gets to where you put the code in then it tries connecting and then says try again 

Best Answer
0 Votes