@PaulVL Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that you can't pair your tracker with your phone. Which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. Also have you had this tracker paired to another account before?
I look forward to your reply!
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