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Can’t set up Charge 3

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‎07-31-2022 15:33

‎07-31-2022 15:33

I had problems with synchronising and getting messages on my Charge 3 so tried to restart, update app and device. As it didn’t help I removed it from the App but now I cannot set it again. I switched Charge 3 and tried to restart again but cannot pair it on IPhone 11. It says found the tracker but can’t connect. It also doesn’t show me 4number code to put in neither on the Charge nor on the App. Any help please? Thank you 

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‎08-05-2022 06:16

‎08-05-2022 06:16

Welcome to the Fitbit Community, @Fluffy1029. Thank you for mentioning the steps you have followed in order to connect your Charge 3 to your Fitbit account again. 

 

I noticed that you already got in touch with our Support Team and received assistance.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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‎11-10-2022 00:01

‎11-10-2022 00:01

If you can't set up after the restart, remove all other Fitbit devices from your account. Try setting up your device again.
Troubleshooting
On your phone, tap Settings Bluetooth.
Tap the information icon or gear icon next to the name of your Fitbit device.
Find the option to forget the device.

 

Regards

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