Can't setup Charge 3

[W99]

I am so disgusted with fitbit ! I can not setup my charge 3 or sync it, neither with my PC or smartphone. Very disappointed the app takes ages to load and nothing works.

Moderator Edit: Clarified subject

[AlvaroFitbit]

@W99 Thanks for stopping by!

Sorry to hear about this. Are you getting an error message? If so could you share more information about it including a screenshot? You don't mention which phone or computer you have nor their specifications. The more information you provide the better I can assist you. Still I suggest you try the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

Let me know how it goes.

[W99]

Thanx for the response.

My phone is a Huawei P30 lite and my PC is a HP Pavilion.

The Fitbit app is really not great on android. With my previous Iphone 6s it was very very smooth with no hassles.

It shows no error messages it just doesnt connect and setup. 

[AlvaroFitbit]

@W99 thank you for your reply.

Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

[W99]

Thank you so much

[W99]

Fitbit Have not contacted me yet. Just letting you know.