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Can't setup my Charge 4

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‎08-07-2023 23:17 - last edited on ‎08-10-2023 06:23 by Fitbit Moderator

‎08-07-2023 23:17 - last edited on ‎08-10-2023 06:23 by Fitbit Moderator

My Charge 4 would not sync, so started going thru the troubleshooting process, rebooted the Fitbit, rebooted the phone, turned the bluetooth off and on, then uninstalled the app and reinstalled, then remove the charge 4 and tried to re-add and now it's get to the enter code for install and I enter the code from my fitbit but that's as far as it goes, I just keep seeing the same error accross my charge 4 while trying to connect, Download or update fitbit app to setup. I've been trying for hours and days and nothing work, please help.

Update: Problem solved, on my fitbit I went to Settings, About and then Clear User Data - It does a hard reset of the fitbit, once that was done I was able to re-link my fitbit charge 4.


Moderator Edit: Clarified subject

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‎08-10-2023 06:24

‎08-10-2023 06:24

Hi there, @Jiguer07. Welcome to the Fitbit Community Forums. Thanks for sharing the steps that worked for you. 😊

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

Maria | Community Moderator, Fitbit


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‎08-18-2023 07:28

In response to MarreFitbit

‎08-18-2023 07:28

Thank you mam for the link, I appreciate you 🙂

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