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Charge 3 blank screen

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‎08-16-2023 08:08 - last edited on ‎08-18-2023 04:56 by Fitbit Moderator

‎08-16-2023 08:08 - last edited on ‎08-18-2023 04:56 by Fitbit Moderator

The screen is very dim and also vignetting (completely zoned out around the edges). Restarted, reset, reboot, changed clock face ... No change. Fitbit customer support says, buy a new one!

Moderator Edit: Clarified subject

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‎08-18-2023 04:57

‎08-18-2023 04:57

Hi there, @SKHyd. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 3 before reaching out. I understand how you must be feeling. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt. 

Maria | Community Moderator, Fitbit


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‎08-19-2023 01:58

In response to MarreFitbit

‎08-19-2023 01:58

Maria, My Fitbit Charge 3 does not long restart, so "deemed defective" by your CS team, which otherwise seems to work besides screen issues.

AND CS team says, buy a new FITBIT. So THAT is consistent across your channels.

Just beginning to wonder if this is a possible Fitbit variation of the slow the iphone down strategy. Just wondering ... 

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