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Can't setup replacement Charge 2

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‎10-09-2019 13:06 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

‎10-09-2019 13:06 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

Well got my 2nd replacement today for the charge 2 and it also it’s stuck on the setup screen and will not do anything.  The audacity of this company to know their firmware update damaged the charge 2 and not help the consumer in any way is upsetting    Sending faulty devices is doing literally nothing besides pissing off their consumer more. 

 

 

Moderator edit: updated subject for clarity

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‎10-10-2019 08:23 - last edited on ‎11-04-2025 07:03 by Fitbit Moderator

‎10-10-2019 08:23 - last edited on ‎11-04-2025 07:03 by Fitbit Moderator

@Charlesw38 Welcome to the Fitbit Community! It's great to have you here!

Let me help you setting up your Charge 2. Do you get any error message on the app? Could you share a screenshot? Which phone are you using? Is it compatible? You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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