Can't sync or restart

[Wilkie87]

Hey I'm just having some issues at the moment, had the fitbit set up on my old phone lost it found it while moving but now I can't connect it to my new one. I have plugged it into both wall and the computer tried holding for 4 seconds and it comes up with the fitbit logo with the code 22.58.00 I have uninstalled the app reinstalled and still can't get anything my phone can fine the charge 2 in blue tooth but I can't get it to pair directly. Mainly as I read to get into pairing mode you hold down the button for 4 seconds while charging tried this and pairing from the phone and still nothing. I just don't know what else I can do any help would be amazing 

[Odyssey13]

Hi @Wilkie87  the numbers you see when restarting the device are the current firmware for your device. You're up to date.

Which phone do you have and is it on the list of compatible devices? click to see