help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't update Charge 3

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-24-2020 04:22 - last edited on ‎09-25-2020 17:23 by

‎09-24-2020 04:22 - last edited on ‎09-25-2020 17:23 by

My phone is synced Bluetooth is on it’s fully charged and still I cannot update my charge 3 watch. Could someone please suggest what is wrong please

 

 

Moderator edit: subject for clarity 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-25-2020 17:23

‎09-25-2020 17:23

Welcome to the Fitbit Community, @Taylor2735.

 

I am sorry to hear about the difficulty you're experiencing trying to update your Charge 3. Thanks for the details shared and I am here to help. I recommend making sure your tracker is charged and try the following:

 

  1. Turn your tracker off and on again using the instructions in How do I restart my Fitbit device?
  2. Restart your phone, and retry the update.
  3. Log in to your Fitbit account on a different device, and retry the update.

For more information, see Why can't I update my Fitbit device?

 

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes