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Cannot add Revolut Virtual Visa card to my Fitbit Wallet on Charge 4

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‎07-06-2021 00:59 - last edited on ‎12-14-2022 16:06 by Fitbit Moderator

‎07-06-2021 00:59 - last edited on ‎12-14-2022 16:06 by Fitbit Moderator

Hi there. Have a Charge 4 and an iPhone XR. Recently enrolled to Revolut as well, hoping I can use the Fitbit Pay feature with a Revolut card (as stated on the Fitbit homepage, for my country (=Hungary): here: https://www.fitbit.com/global/us/technology/fitbit-pay/banks), and tried to add my Revolut Virtual Visa card to the Fitbit Wallet ... and received the well known, generic error message: "Uh oh! Looks like we don't support this card for use with Fitbit Pay. ...". Certainly contacted Revolut as well, but they sent me back to Fitbit. @Fitbit: Is this a known bug please? If this is the case, then why do you advertise on your mentioned homepage that Revolut is supported? That is concretely misleading customers (i.e. that was the only reason for me to get into a Revolut-relationship). Hoping for a fast and positive answer here or directly to my email-address - thanks very much. 

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25 REPLIES 25

‎03-08-2022 13:48

In response to Maxie42

‎03-08-2022 13:48

Yes, paying with it is still something I need to test out to confirm (just found the possible solution a couple of hours ago), but it does look far better at this point.

Glad I could help. 🙂 

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‎03-08-2022 13:50

In response to Maxie42

‎03-08-2022 13:50

Thanks very much for the hint! Placed immediately the request for a virtual mastercard at Revolut. 
If this will solve my problem with the Fitbit Pay, then I will pay you a beer! 

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‎03-08-2022 14:07

In response to Lorant

‎03-08-2022 14:07

Got my virtual MasterCard card from Revolut and could successfully add that to FitbitPay, wooooooooow!

Thanks very much! Certainly, still to be verified, if real payment works, but you anyway made my day!

All the best! 

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‎03-17-2022 09:50

In response to Lorant

‎03-17-2022 09:50

Tested today this setup and it worked! 
Bit cumbersome though the “preparation process” (in prior to the payment) of selecting on the screen of the Charge 4 (or 5) the numbers of your PIN (which allows you to actually pay with your pre-registered bank-card, or, in other words, which allows the FitbitPay process to work), but it certainly works, so, me happy now! 

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‎03-27-2022 02:58

In response to dnemeth

‎03-27-2022 02:58

Thanks for this solution. It worked for me.

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‎04-02-2022 00:55

In response to dnemeth

‎04-02-2022 00:55

Thank you so much this has worked for me I really appreciate it as revolut didn't seem to know the answer and neither did Fitbit until I told them your fix and they instantly did it for me

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