Cannot change clock face of my Charge 3

[Pc20]

Cannot change clock face.  

Moderator edit: updated subject for clarity

[EdsonFitbit · Accepted solution]

Welcome to the Fitbit Community @Pc20.

I'm sorry to hear that you are having difficulties to change the clock face of your Fitbit Charge 3.

If you haven't done it already, please follow the next steps:

- Log out from the Fitbit app

- Reboot your phone

- Log back in

Then, please try once again to change the clock face by following the instructions on this article.

If this doesn't help, you can uninstall/reinstall the Fitbit app.

Please let us know if you have any question.

[Pc20]

The problem was my old version of android os.updated my phone and it's all good now 

Sent from Yahoo Mail on Android

[Jaylark]

I have also been having this issue. Looking forward to trying these steps to see if can be corrected. 

[EdsonFitbit]

Welcome to the Fitbit Community @Jaylark.

Thanks for trying our troubleshooting steps. Please keep us updated.

@Pc20, thank you for the update.

I'm glad to hear that you've been able to resolve the issue you were experiencing. Thank you for letting us know how you did it.

If you have any question, please let us know.